Assertiveness Training

The following is an outline of the 1 day Assertive Communication facilitated training workshop. The training session will be highly interactive with practical learning and action oriented training for participants throughout the day. Participants will be encouraged to identify real issues in their work lives where they are required to communicate assertively. Participants will be provided with a range of best practice models to apply to these real life issues. An individual action plan is a key deliverable of this course for each participant.


By the end of the programme, participants will be able to:

  • Understand the different communication styles
  • Have a better understanding of  the assertiveness model
  • Understand their own style
  • Understand the impact of communication
  • Appreciate different behavioural types
  • Opportunity to practice in a safe environment

Programme Outline/ Day

  • Communication is individual
    • Personality styles
    • Individual styles

  • Identification of current challenges with Assertive Communications
  • Models of Assertiveness
  • Removing barriers to Communication
  • Active Listening and how to be most effective
  • Roles and responsibilities in communication
  • Causes of lack of assertiveness
  • Self Assessment
  • Psychology of behaviour types
  • How to apply learning to real life scenarios.
  • Personal action plan


Duration: 1Day