Conflict Management

Aim:
This programme is designed to give individuals the skills and abilities to prepare and carry out effective interviews to help choose the best candidates.
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Objectives:
By the end of the programme, participants will be able to:

  • Understand what conflict is all about
  • Recognise the signs of conflict
  • Understand how people react to conflict
  • Develop strategies for dealing with conflict
  • Understand conflict in organisations and work settings
  • Learn some ideas how to resolve conflict

 

Programme Outline/ Day

Step 1: What is conflict

  • What is conflict
  • The benefits of conflict                                                     Exercise
  • The adverse costs of conflict                                           Exercise
  • The 4 possible outcomes of conflict                                 Exercise
  • The types of conflict

Step 2: The ways to resolve conflict

  • Strategies to resolve conflict                                            Exercise
  • Styles of conflict resolution
  • Levels of conflict
  • Thomas Killman conflict resolution tool                            Exercise

Step 3: Conflict and Psychological Difficulties

  • Coping strategies
  • Conflict and distorted thinking
  • Conflict resolution models                                                Exercise
  • Personality types and conflict

Step 4: Games and Conflict resolution                                                                 

  • The various types of games played by people
  • The benefits and potential pitfalls of games

 

Step 5: Negotiation and successful outcomes

  • The various types of games played by people                 Exercise
  • Mediation
  • Preventing future conflict

Review and Close

Targeted Audience
Individuals who want to manage themselves and others effectively in conflict situations.

Duration – 1 day