Conflict Management

This programme is designed to give individuals the skills and abilities to prepare and carry out effective interviews to help choose the best candidates.
By the end of the programme, participants will be able to:

  • Understand what conflict is all about
  • Recognise the signs of conflict
  • Understand how people react to conflict
  • Develop strategies for dealing with conflict
  • Understand conflict in organisations and work settings
  • Learn some ideas how to resolve conflict


Programme Outline/ Day

Step 1: What is conflict

  • What is conflict
  • The benefits of conflict                                                     Exercise
  • The adverse costs of conflict                                           Exercise
  • The 4 possible outcomes of conflict                                 Exercise
  • The types of conflict

Step 2: The ways to resolve conflict

  • Strategies to resolve conflict                                            Exercise
  • Styles of conflict resolution
  • Levels of conflict
  • Thomas Killman conflict resolution tool                            Exercise

Step 3: Conflict and Psychological Difficulties

  • Coping strategies
  • Conflict and distorted thinking
  • Conflict resolution models                                                Exercise
  • Personality types and conflict

Step 4: Games and Conflict resolution                                                                 

  • The various types of games played by people
  • The benefits and potential pitfalls of games


Step 5: Negotiation and successful outcomes

  • The various types of games played by people                 Exercise
  • Mediation
  • Preventing future conflict

Review and Close

Targeted Audience
Individuals who want to manage themselves and others effectively in conflict situations.

Duration – 1 day