Quality Functional Deployment
This programme is designed to give participants an overview of the QFD (Quality Function Deployment) framework & demonstrate how to populate a house of quality template using a series of brainstorming, affinity diagram & critical to quality techniques.
The house of quality enables the business to evaluate the needs & wants of the customer in relation to both their product/ service technical ability & competition. It emphasises ‘outside in’ quality by bringing voice of the customer into your company.
Welcome, Introductions and Objective setting
Team Building Exercise
Introduction to House of Quality
Walk through the different rooms in the house
Process Flow to the construction of QFD
Construct a VOC (Voice of Customer) Plan
Continue Process Flow to the construction of QFD
Define CTQ (Critical To Quality)
Identify CTQ to CTQ Interaction