Who Should Attend
This is a one-day course for people who must write within regulated environments. This course is helpful for those who must work with documentation and understand the broad range of reporting that the industry requires.
Learning Objectives
On completion of this course, participants will:
Know how to produce effective written correspondence
Understand how to assess and write to the audience
Know how to review and revise documents
Session 1: Communication Essentials
This session provides participants with an understanding of the challenges of communicating effectively to a non specialist audience.
Hearing, Understanding, Agreeing, Acting EXERCISE
Session 2 Guidelines for writing Process Documents
This session introduces participants to the fundamental principles of good technical writing
Simple Language
Limit the Number of Ideas
Using Conditionals (Should / Could / Would)
Irrelevant Restrictions
Information in Order
Precision
Consistency EXERCISE
Effective Presentation of Numerical Data
Session 3 Organizing and Delivering Financial Information
This session informs participants how to structure their ideas into distinct points and how to effectively communicate points and supporting information
Dealing with terms and acronyms
Using The Direct Approach EXERCISE
Using The Controlling Idea EXERCISE
Constructing effective paragraphs
Elevator Pitch
Session 4: Writing Style
Weak Verbs
Ponderous Nouns
Parallelism
Intensive Adverbs
Misplaced Modifiers
Logical references
Session 5: Document Review
In this session course participants will review the updated proposals prepared in Session 6 for compliance with the best practice Technical Writing principles introduced earlier on the course.
Document review EXERCISE
Review and Close
Participants will be required to prepare a personal action plan indicating how they plan to introduce the principles and techniques learned on the course to their day-to-day roles.