Category: processes Streamline

 
Background and Context

This training should support the Shared Services team as it designed to help them understand how consistent communication benefits the other business units.

In modern organisations writing skills have moved beyond the ability to create reports or emails. Written communication skills are key elements of improving systems, knowledge sharing and business success.  The ability to think about the reader and how they might interpret the message is a core competence in a knowledge-based organisation.

The sessions will be hands on. Ideally the participants will use existing case studies to edit and create documents.
 
Proposed Training Course Aims and Objectives

Having completed the training, the participants will:

Understand the principles of business writing

Practice some elements of business writing

Consider their documents from the end user perspective

They will appreciate the value of combining technical skills and interpersonal skills

They will create a plan to apply the new learning in the workplace

 
Proposed Training Course Content
 
Elements of effective business writing:

Grammar

Precise vocabulary choice

Sentence structure – reducing complexity and redundancy

Brevity, clarity, and simplicity

Declarative, Passive and Active style

Clarifying your audiences’ needs

Impact of context on readers’ expectations

Importance of layout and design elements

 
Business email:

Email as a key communication tool

Email miscommunication errors

Knowing your reader

Conveying bad news tactfully

 
The process of writing business documents:

1. Preparation

Establish the purpose- what do you want to reader to know or do

Primary or secondary purpose

Audience and Context

Understanding how the user will use the information

Scope and time limits

 

2. Research

Identify sources

Evaluating the data

Accurate note-taking

 

3. Organization

Sequencing the information

Chunking and linking

Layout and design

Tables and visuals

 

4. Writing

Importance of first draft

Illustrating instructions

Writing to guide your reader

Use Headings to indicate the goals of the actions

 

5. Revision

Editing mindset

Unity and coherence in writing

Getting feedback on your document

 
Training Course Aims and Objectives

Clarify & improve the understanding of FMEA.

Create an FMEA for an identified area

Other ways of looking at things using Creative Thinking Techniques

Create an effective action plan

Create a Control Plan for sustaining the gains.

 
FMEA Course Content

The following is an outline of the 2 day FMEA (Failure Mode Effective Analysis) facilitated training workshop
 
Day One

Introductions & Outline the objective

Origins of FMEA

Why & Who use an FMEA

Pre Requisites to FMEA

Discuss experiences & challenges with FMEA

When to conduct an FMEA

FMEA Process Steps (including reacting to the FMEA results)

Case Studies

Determine the focus of the FMEA

Breaking the FMEA down into smaller bodies of work

Review the identified focus area

Map out the process

Define the Rating Scaling System (using data measures provided)

Create the FMEA

Identify Approaches to prioritise risk

Define the action plan with owners & dates

 
Day Two

Review the list of actions agreed

Present an update on the status of actions taken.

For outstanding actions, review challenges encountered

Verify effectiveness of corrective actions taken

Thinking Techniques (e.g. SCAMPER, Anti-Solution)

Apply these techniques to some of the challenges encountered.

Prioritise the next steps

Outline the new action plan

Define Owners & Dates to each action

Look at ways to ensure sustaining progress

Define Control Plans required

 
Course Aim

This two day hands-on workshop aims to teach participants on how to define a problem appropriately then using the optimum tools get to the root cause of the problem and then finally implementing the solution & sustaining the gains.
 
Course Objective

Explain the DMAIC methodology

Key quality tools used within each phase of the DMAIC methodology

Hands-on practical exercises on how to work through the tools & their application to a specific problem.

 
Programme Outline
 
Day One

Introductions & Objectives of session

Team Dynamics – How to work as a team

Managing Change

Introduction to DMAIC Methodology

Outline key quality tools for each phase of DMAIC

 
Day Two

Outline key quality tools for each phase of DMAIC

Simulate the application of Quality Tools through DMAIC Methodology (Simulation Exercise scenario can be agreed in advance either applying to a work related area or a service/ manufacturing related scenario.)

Report out on Simulation Exercise

Discuss lessons learnt

Next Steps

 
Course Aim:

The aim of this course is to equip employees with the knowledge and skills of how and when to use the six sigma methodology and the appropriate tools within each phase of this framework (DMAIC).  This course will also address the soft skills around team dynamics, people management and managing change which are essential in the delivery of any improvement to a process.  Other technical skills around data management, data analysis and project management will also be elements of the training which will assist the participants in analysing their problems while ensuring to meet the deliverables of their projects within budget and within the timescale allocated.

The students will be given the opportunity to work on their own projects and experiment with some of the tools and techniques being taught throughout the course.
 
Course Objective:

Following the successful completion of the course, delegates will have acquired knowledge and developed skills and techniques which will give them the ability to deliver a six sigma project at green belt level. On completion of this course graduates will:

have a better understanding and appreciation of Lean Six Sigma

have an understanding of the methodology used and the purpose of its structure

understand the tools used in the Define, Measure, Analyse, Improve and Control phases

understand the skills required to drive change into a business

have the ability to project manage a project to completion while meeting the business deliverables

be able to conduct and manage effective meetings, take clear and concise minutes of meetings

understand how to see things from the organisation’s viewpoint in the context of a more integrated public service

know how to influence others

understand group dynamics, teamwork and co-operation

learn how to motivate people

learn how to quantify a problem and explain the benefits both in business and financial terms

learn and practice some tools to assist you with problem solving through project work or simulation exercises

understand how to represent and interpret data

learn new creative thinking techniques

have a clearer understanding of the voice of the customer and then identify waste within a process

have the ability to know when and how to use the seven quality tools for problem solving

 
Course Programme Outline
 

Day	Module	Topic
1	Define	Introductory session (objectives, outline and outcomes)·        Outline expectations of the course ·        Overview of Lean Six Sigma ·        Introduction of the Six Sigma methodology ·        Understand & Identify variation and waste ·        Creation of a Project charter ( problem statement, business case, metrics, stakeholders, project plan) ·        Process Mapping ·        Awareness around managing change ·        Presentation & feedback given on projects selected
2	Measure	How to identify the appropriate data in order to quantify the problem·        Understanding customer requirements through VoC, SIPOC and CTQ tools ·         Introduce the concept of team dynamics and tools ·         Graphical data analysis ·         Statistical analysis of a process through process capability, control and MSA (Measurement System Analysis) ·         Presentation and feedback given on projects selected
3	Analyse	Techniques in which to analysis the problems within the current process·    Lean Tools (waste, value add versus non value add activities) ·    Process Mapping Analysis ·    Cause & Effect Analysis ·    Cause Screening ·    Root Cause Analysis ·    Risk Assessment using Failure Mode Effective Analysis (FMEA) ·    Presentation of all projects status
4	Improve	How to select and implement an appropriate improved process solution·        Creative thinking techniques ·        Evaluation of a possible solutions through Force Field Analysis Tool ·        Action Planning ·        Understand how to manage change ·        Presentation of all projects status
5	Control	How to sustain the gains once implemented·        Explain how to create standardisation of the new process ·        Provide process control plans ·        The types of ongoing process monitoring required ·        Presentation of all projects status ·        Hand off of your project back to the business owners
	Final Presentation	Open Day for participants to present their completed project to a panel, their stakeholders and other participants.·        Written & Oral Presentation of the completed project. (financially validated & signed off) ·        Sharing of best practices and learning’s ·        Answer some key questions about your project and six sigma tools used ·        Formal Certification

 

 
Course Aim

This two day hands-on seminar aims to empower participants on understanding what value add is and how they can identify waste in their day-to-day processes with their organisation.  This seminar is very practical and will continually reference practical case studies to allow you see the benefits Lean Six Sigma can bring to your organisation.

Course Objective

What is Lean Six Sigma and how it can apply to the office environment

Practical application of the tools within the public sector

Means of identifying value in a process

Hands-on practical exercises on how to identify what value is in the process and then identify what wastes are in the process and trouble shoot how to reduce or eliminate the waste.

 

Programme Outline

Day One

Introductions

Overview of Lean Six Sigma

Case Studies in Public Sector

How to work as a team

Managing Change

Introduction to DMAIC Methodology

 

Day Two

Introduce the Key Quality Tools

Simulate the application of Quality Tools through DMAIC Methodology

Report out on Simulation Exercise

Discuss lessons learnt

Next Steps

 

 
Aim

This one day aims to enlighten participants add real value to their organisation.  This seminar is very practical and will continually reference practical case studies to allow you see the benefits Six Sigma can bring to your organisation.

Learning Objectives

Why business process improvements are so important in these challenging times and not just for manufacturing environments.

History & benefits of Six Sigma

Practical application of the 7 quality tools.

How to implement a continuous improvement programme into your organisation and ensure success.

Being aware of the known pitfalls & challenges which occur during a continuous improvement programme.

 
Programme Outline

What is Six Sigma

History of Six Sigma

Case Studies in Six Sigma

Benefits of Six Sigma Programme

Introduction to the framework (DMAIC)

Overview & benefits of the 7 Quality Tools

How to implement Six Sigma in your organisation

Known Pitfalls & Challenges

How to Sustain the Gains

Next Steps

This workshop based training course will expose participants to the value of having a consistent means of developing the business strategy using the Lean tool called Hoshin Kanri.

Course Aim

This three day hands-on workshop aims to empower participants on understanding what Hoshin Planning Strategic Planning tool can do for an organisation.  This programme is very practical and will continually reference practical case studies to allow you see the benefits Hoshin Planning can bring to an organisation.  The third day will be focused on training the attendees to be able to deliver this programme internally within the business.

Programme Outline

Day One

Introductions & Objectives of session

Overview of Hoshin Planning

What is Hoshin Planning

Where does it come from

Benefits to Organisations

Walk through the template

How to use the tool to identify LSS opportunities

Case Studies

Walk through the phases for the creation of a Hoshin Plan

 
Day Two

Complete the Practical Application

Discuss Lessons Learnt & any insights

Governance Process

Cascading the information through the organisation

Application across all departments

How to make this part of day-to-day management

Review Frequency of Hoshin Plan

Discuss Next Steps

 
Day Three – Train the Trainer

How to run a Hoshin Planning Session

Pre-work required

Who should be involved

How to cascade the technique across the organisation

Running the population of the template

Write up of the content