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Conflict Management

 
Aim:

This programme is designed to give individuals the skills and abilities to prepare and carry out effective interviews to help choose the best candidates.

Objectives:

By the end of the programme, participants will be able to:

  • Understand what conflict is all about
  • Recognise the signs of conflict
  • Understand how people react to conflict
  • Develop strategies for dealing with conflict
  • Understand conflict in organisations and work settings
  • Learn some ideas how to resolve conflict

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    Programme Outline/ Day
     
    Step 1: What is conflict

  • What is conflict
  • The benefits of conflict Exercise
  • The adverse costs of conflict Exercise
  • The 4 possible outcomes of conflict Exercise
  • The types of conflict

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    Step 2: The ways to resolve conflict

  • Strategies to resolve conflict Exercise
  • Styles of conflict resolution
  • Levels of conflict
  • Thomas Killman conflict resolution tool Exercise

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    Step 3: Conflict and Psychological Difficulties

  • Coping strategies
  • Conflict and distorted thinking
  • Conflict resolution models Exercise
  • Personality types and conflict

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    Step 4: Games and Conflict resolution

  • The various types of games played by people
  • The benefits and potential pitfalls of games

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    Step 5: Negotiation and successful outcomes

  • The various types of games played by people Exercise
  • Mediation
  • Preventing future conflict

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    Review and Close

    Targeted Audience

    Individuals who want to manage themselves and others effectively in conflict situations.

    Duration – 1 day