Conflict Management


This programme is designed to give individuals the skills and abilities to prepare and carry out effective interviews to help choose the best candidates.


By the end of the programme, participants will be able to:

  • Understand what conflict is all about
  • Recognise the signs of conflict
  • Understand how people react to conflict
  • Develop strategies for dealing with conflict
  • Understand conflict in organisations and work settings
  • Learn some ideas how to resolve conflict
    Programme Outline/ Day
    Step 1: What is conflict

  • What is conflict
  • The benefits of conflict Exercise
  • The adverse costs of conflict Exercise
  • The 4 possible outcomes of conflict Exercise
  • The types of conflict
    Step 2: The ways to resolve conflict

  • Strategies to resolve conflict Exercise
  • Styles of conflict resolution
  • Levels of conflict
  • Thomas Killman conflict resolution tool Exercise
    Step 3: Conflict and Psychological Difficulties

  • Coping strategies
  • Conflict and distorted thinking
  • Conflict resolution models Exercise
  • Personality types and conflict
    Step 4: Games and Conflict resolution

  • The various types of games played by people
  • The benefits and potential pitfalls of games
    Step 5: Negotiation and successful outcomes

  • The various types of games played by people Exercise
  • Mediation
  • Preventing future conflict
    Review and Close

    Targeted Audience

    Individuals who want to manage themselves and others effectively in conflict situations.

    Duration – 1 day