Course Aim
This two day hands-on seminar aims to empower participants on understanding what value add is and how they can identify waste in their day-to-day processes with their organisation. This seminar is very practical and will continually reference practical case studies to allow you see the benefits Lean Six Sigma can bring to your organisation.
Course Objective
What is Lean Six Sigma and how it can apply to the office environment
Practical application of the tools within the public sector
Means of identifying value in a process
Hands-on practical exercises on how to identify what value is in the process and then identify what wastes are in the process and trouble shoot how to reduce or eliminate the waste.
Programme Outline
Day One
Introductions
Overview of Lean Six Sigma
Case Studies in Public Sector
How to work as a team
Managing Change
Introduction to DMAIC Methodology
Day Two
Introduce the Key Quality Tools
Simulate the application of Quality Tools through DMAIC Methodology
Report out on Simulation Exercise
Discuss lessons learnt
Next Steps
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